Contact

If you have any questions about this policy, would like further information, or wish to file a complaint, please reach out to us by email at info@koreanskincareglow.com or by post at: Korean Skincare Glow, Barneveld, the Netherlands.

Collecting Personal Data

When you visit the Site, we gather certain information about your device, how you interact with the Site, and the details needed to process your purchases.

We may also collect additional information if you contact us for customer support.

Any information that can be used to identify a person is referred to in this policy as 'Personal Information'.

Device Information

We collect this to ensure the Site loads correctly and to analyse usage patterns so we can improve your experience.

This data is gathered automatically via cookies and pixels when you visit the Site, and is shared with our processors Shopify and Google.

It includes your browser version, IP address, time zone, cookie data, pages and products viewed, search terms, and how you navigate the Site.

Order Information

We collect this to fulfil your order, process payments, arrange delivery, and send invoices and order confirmations.

It also allows us to communicate with you, monitor orders for fraud, and — where you have given consent — send you relevant product information or promotional material.

This information is collected directly from you and shared with our processors Shopify, Mollie, Payl.nl, and Afterpay.

It includes your name, billing and shipping address, payment details (including card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers who help us deliver our services and fulfil our obligations to you.

For example, we use Shopify to power our online store — you can read more about how Shopify handles your data at https://wix.com.

We may also disclose your information to comply with applicable laws or to respond to legal requests. Where Klarna payment methods are offered at checkout, relevant contact and order details may be passed to Klarna for eligibility assessment, in line with their own privacy policy.

Behavioural Advertising

We may use your Personal Information to deliver targeted advertisements or marketing communications that we believe may be relevant to you. We use Google Analytics to understand how visitors use the Site — more information is available at Google Privacy Policy, and you can opt out at Google Analytics Opt-out.

We also use Google Ads cookies to personalise content and analyse traffic, and may share usage data with advertising and analytics partners.

Customer lists may be securely uploaded to Google Ads to reach relevant audiences. To opt out of targeted advertising, visit: Google Ads Settings or the Digital Advertising Alliance portal.

Using Personal Information

By providing your phone number you consent to receiving SMS updates, promotions, and notifications from us. You may unsubscribe at any time by following the instructions in any message. We use your personal data to provide our services, process payments, fulfil orders, and keep you informed about new products and offers.

Legal Basis

Under the GDPR, we process your personal data on the following legal grounds: your consent; the performance of a contract between you and the Site; compliance with our legal obligations; and our legitimate interests, where these do not override your fundamental rights.

Retention

We retain your Personal Information for our records for as long as necessary, unless you request its deletion. See 'Your Rights' below for more information.

Automated Decision-Making

We do not use fully automated decision-making that produces legal or similarly significant effects. Our processor Shopify uses limited automation for fraud prevention purposes only, including temporary blocking of IP addresses and credit cards associated with repeated failed transactions.

Your Rights

As an EEA resident, you have the right to access, transfer, correct, update, or request deletion of your Personal Information. To exercise these rights, please contact us at info@koreanskincareglow.com.

Your data is initially processed in Ireland and may subsequently be transferred to countries outside Europe, including Canada and the United States, in compliance with GDPR requirements.

Cookies

A cookie is a small file downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media cookies to improve your browsing experience — for example, by remembering your login details and preferences so you don't have to re-enter them on every visit. Cookies also help us understand how people use the Site, such as whether they are first-time or returning visitors.