🚚 Shipping NL / EU

Shipping Information

We ship across the Netherlands and the EU.

Netherlands:

• Standard shipping: €6.95 (1–2 business days)
• Free shipping on orders over €80

European Union:

• Standard shipping: from €12.50 (3–5 business days)
• Free shipping on orders over €150

All orders are processed within 1–2 business days. You'll receive a tracking number once your order ships. We carefully pack every order to ensure your K-beauty products arrive in perfect condition.

We work with PostNL for all local deliveries. When your item gets dispatched, you'll receive a notification from us, together with your tracking details. In the event of a failed delivery, PostNL will notify the recipient via mail that a delivery was attempted. The order will then be scheduled for redelivery, or placed in the nearest pick up point for self collection.

Unfortunately, we will not be held responsible for items that have already been mailed out by normal mail. In the event you encounter lost items, please contact us and we will do our best to assist you.

🌍 International Shipping

We also offer international shipping! However, please keep in mind that there will be international shipping costs incurred. Upon selecting your country at checkout the international shipping charges will be calculated automatically by the weight of package/delivery destination. If your country isn't listed, you can send us an email and we will have it sorted out.

International packages are shipped via PostNL and DHL and typically arrive within 1–2 weeks, depending on your location.

Important Note: International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying the customs duties and fees.

For more information on international shipping, please feel free to contact us.

🔄 Returns

We will refund you within 14 days of being informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or you have supplied proof of return, whichever is earlier

Please contact us as soon as possible, ideally within 7 days of delivery, with photographic proof. This helps us resolve the issue quickly. Your statutory rights regarding faulty products are not affected

The refund will go onto the original payment method used when you made your purchase.